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One on the Esplanade

1 Esplanade, Surfers Paradise, Queensland, Australia

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What are your office hours?

We open reception at 8.30am every day except Christmas Day and Good Friday and we close at 5.00pm Monday to Friday and 11.30am on Saturday, Sunday and public holidays.

If we were to arrive after your office is closed, how do we gain access?

Once we have processed a deposit to secure your booking we will send you a confirmation letter and the after-hours access information. We will catch-up with you on the following morning for registration, we also always provide you with a contact number in the un-likely event that you have any difficulties with obtaining your keys.

What are the check-in and check-out times?

Normal check-in time is 2.00pm

If you arrive early and the apartment is available we are happy for you to check-in early. If we have guests in the apartments the night before then we will have the apartment ready for you as quickly as possible after they depart at 10.00am and we would be happy to look after your luggage until check-in is available.

Normal check-out time is 10.00am

If you require a later departure time this will be subject to availability on the day.