Frequently Asked Questions
How many people can fit in a 1 bedroom apartment?
The one bedroom apartments are perfect for a couple and have just one queen size bed, however an extra person can be accommodated utilising a rollaway bed for just $30.00 per night based on a 3 night stay.
How many people can fit in a 2 bedroom apartment?
The two bedroom apartment rate is to accommodate 4 guests utilising a queen bed and 2 x single beds, we can accommodate a 5th person on a rollaway bed for just $30.00 extra per night based on a 3 night or longer stay.
Can baby equipment like cots and high chairs be organised?
We can certainly hire in baby equipment just contact us in regard to what you require and we will be happy to give you a quote.
What is the difference between the regular and deluxe apartments?
All the apartments have been renovated with the deluxe being the most recent, therefore they have slightly more modern furniture, fixtures and fittings.
Are all the apartments the same size?
Yes, all the one and two bedroom apartments are the same size.
Is there a view from every level?
The building is unique with the design being that all the apartments face north with views of Surfers Paradise beach and the ocean from all the balconies.
Is one on the Esplanade good family accommodation in Surfers Paradise?
The two bedroom apartments are spacious for families and can accommodate up to five guests, we also have a great pool that has a shallow area for the little ones and can boast a Life Saver patrolled beach right outside our gate, so no having to cross busy roads.
Romantic Getaways in Surfers Paradise
One on the Esplanade is perfect for romantic getaways in the heart of Surfers Paradise.
Just picture the two of you sitting on the balcony perhaps sipping some bubbles and enjoying the un-interrupted views of the ocean and Surfers Paradise beach, always something to see whether it is day or night.
Ask about our romantic packages or click here to see our current specials.
What are the facilities in the apartments?
All the apartments are fully self-contained, they have full kitchen facilities, lounge / dining area, separate bedrooms and bathrooms as well as laundry in each.
Can you arrange for flowers or champagne to in the apartment for our arrival?
Of course, nothing is too much trouble, just let us know what you would like for that special someone or for a treat for yourself.
Are the apartments air-conditioned?
Yes, all the apartments have air-conditioners.
Do you provide the bedroom and bathroom linen?
All the bed linen and the bathroom towels are provided, however you might like to bring your own beach / pool towel but if not, we do have extra towels available for hire at a nominal cost.
Are the apartments non-smoking?
Smoking is not permitted in the apartments and if smoke is detected there will be extra charges for cleaning and deodorizing of the apartment, however you may smoke on the balcony with the doors firmly closed to ensure that there is no smoke wafting into the apartment.
What is the ocean temperature in Surfers Paradise?
We are very lucky here being able to swim all year round. Find answer on BOM and pull out averages with temperature
Does One on the Esplanade have a free service tour desk?
Yes, we offer a FREE booking service for all of the theme parks and attractions that are available on the Gold Coast as well as some of the Sunshine Coast attractions, we have extensive knowledge of the Gold Coast and happy to chat with and advise you on all the activities.
We also encourage you to wait until you arrive to obtain the tickets as you can be charged extra for booking fees and credit card fees if you book on-line for some of the activities.
Is the pool heated?
Yes – all year round the pool is heated to 26-29 degrees
Wedding venues in Surfers Paradise
There are many venues for weddings around the Gold Coast but if you were planning a beach wedding then the bride could have the convenience of preparing for her big day in one of our apartments with the fantastic views of the beach and Surfers Paradise as the back drop then walking out the gate straight onto the beach for the wedding ceremony.
Is there internet and Wi-Fi available?
We have a small internet café in the reception foyer and wifi is available in all the apartments, both facilities are at a small cost depending on how much time you choose to purchase.
What is the check-in and check-out times?
Normal check-in time is 2.00pm, however if you arrive early and the apartment is available we are happy for you to check-in early. If we have guests in the apartments the night before then we will have the apartment ready for you as quickly as possible after they depart at 10.00am and we would be happy to look after your luggage until check-in is available.
Normal check-out time is 10.00am, if you require a later departure time this will be subject to availability on the day.
Are pets allowed?
We all love our pets but unfortunately due to health regulations we are not able to accommodate your fury or feathered friends.
What are your office hours?
We open reception at 8.30am every day except Christmas Day and Good Friday and we close at 5.00pm Monday to Friday and 11.30am on Saturday, Sunday and public holidays.
If we were to arrive after your office is closed, how do we gain access?
We do have an after-hours procedure which is very simple, once we have processed a deposit to secure your booking we will send you a confirmation letter and the after-hours access information will be attached then we catch-up with you on the following morning for registration, we also always provide you with a contact number in the un-likely event that you have any difficulties with obtaining your keys.
How far from Surfers Paradise is the Gold Coast Convention Centre?
We are just 10 minutes by taxi or the local bus picks up right in front of the centre and there is a bus stop very near to us and we have the new Gold Coast light rail system running which also running straight past the centre and providing an alternative for public transport.
Why is this location so good?
We are only a 5 minute walk to the middle of Surfers Paradise but also just far enough away to not be effected by the hustle & bustle or the noise of the night clubs.
How far is it to Cavill Avenue?
We are just a 5 minute walk to Cavill Mall which is the centre of Surfers Paradise.
How far from Surfers Paradise is the Gold Coast Casino?
The Casino is adjacent to the Convention Centre therefore the travel times and options will be the same for both venues.
How far is Harbour Town?
Harbour Town is around 20 mins to travel by car or you can use the local bus.
How far is Pacific Fair Shopping centre from Surfers Paradise Gold Coast?
This Shopping Centre is also close to the Casino and Convention centre, so only 10 minutes by car and is also served well by the public transport system.
What are the best tours to do in Surfers Paradise Gold Coast?
As each family and individuals have different requirements this is another reason to chat with us once you have arrived and we can help tailor the activities to your requirements and the time that you.
How close is the beach?
You won’t get any closer, we are right on the beach just walk out the gate onto a patrolled beach (life guards on duty), no crossing of busy roads.
Where are you in relation to the Theme Parks?
Seaworld is just up the road from us, no more than a 10 minute drive, and Movieworld, Wet N Wild and Dreamworld are around 30 minutes traveling time.
Limo from Gold Coast or Brisbane Airport
We use a private locally owned company that operate Mercedes 7 seater vehicles, they will meet and assist you with luggage and then bring you directly to us, you will also be offered a complimentary bottle of chilled water, they provide complimentary booster and baby seats should you be traveling with children and if you were to arrive after office hours the drivers have all the details for access and make sure that you are in the building with the keys before leaving you.
Shuttle service from the airport door to door to One on the Esplanade
We can arrange a shuttle service from either the gold Coast or Brisbane airport and the company that we use will deliver you to our front door, not all operators will provide this service, some drop you off down the next street, you just need to let us know your flight details and how many people will be traveling and leave the rest to us, it will be all organised for you.
Car hire from Brisbane or Gold Coast Airport
We choose to use a locally owned company, they have brand new cars with the usual roadside assistance in the unlikely event of something might go wrong, we just email the your details and then you can make arrangements directly with them.